Same-day delivery is available to most areas when ordered within our cutoff times:

*Weekday Cutoffs (Monday – Friday):*

• LaSalle, Windsor South, Windsor East: Order by 11:00 AM
• Amherstburg, Tecumseh, Oldcastle (extended areas): Order by 11:00 AM

*Saturday Cutoffs:*

• Local areas: Order by 11:00 AM
• Extended areas: Order by 11:00 AM

*Sunday:*

• No deliveries on Sundays
• Orders placed Sunday will be delivered Monday

Note: During peak holidays, same-day cutoffs may be earlier. Check the announcement bar for current cutoff times.

Delivery times vary based on the recipient location type:

*Business Locations:*

• Delivery window: 9:00 AM – 5:00 PM
• Includes offices, retail stores, commercial buildings

*Residential, Hotels & Hospitals:*

• Delivery window: 9:00 AM – 6:00 PM
• We’ll attempt to deliver during business hours first

*High Schools:*

• Delivery window: 9:00 AM – 2:00 PM
• Deliveries must be made before school dismissal

*Holiday Extended Hours:*

• Valentine’s Day & Mother’s Day: 7:00 AM – 8:00 PM
• Christmas Eve: 9:00 AM – 4:00 PM

We cannot guarantee specific delivery times within these windows.

We understand the importance of timely and respectful funeral flower delivery.

*Requirements:*

• Please provide the full name of the deceased
• Include the service date and time
• Provide the funeral home name and address

*Timing:*

• We aim to deliver at least 2 hours before the scheduled service
• For morning services, we recommend ordering the day before
• Rush delivery available for an additional fee

*Standing Sprays & Large Pieces:*

• Must be ordered at least 24 hours in advance
• Setup time may be required at the venue

We work directly with local funeral homes to ensure your tribute arrives with care and dignity.

Delivering to high schools requires advance planning:

*Requirements:*

• Orders must be placed by 10:00 AM for same-day school delivery
• Provide the student’s full name and grade (if known)
• Include the school name and full address

*Restrictions:*

• Some schools have policies restricting flower deliveries
• We recommend calling the school office in advance
• Deliveries are made to the main office only (not classrooms)

*Valentine’s Day:*

• Many schools restrict deliveries on Valentine’s Day
• We strongly recommend delivering to the student’s home address instead
• Contact your school directly to confirm their policy

Blumz Floral is not responsible if a school refuses delivery.

*Saturday Delivery:*

• Available to all delivery zones
• Same-day cutoff: 11:00 AM
• Delivery window: 9:00 AM – 5:00 PM
• Standard delivery fees apply

*Sunday Delivery:*

• No deliveries on Sundays
• Orders placed on Sunday will be delivered Monday
• For urgent Sunday needs, consider store pickup (if available)

*Long Weekends & Statutory Holidays:*

•  We’re typically closed on statutory holidays
• Check our holiday schedule for specific dates
• Order in advance to avoid disappointment

*We cannot deliver to P.O. Box addresses.*

Flower arrangements require:

• A physical street address
• Someone available to receive the delivery
• Proper storage conditions (temperature-controlled)

*Alternatives:*

• Provide a home or work address instead
• Choose in-store pickup at our LaSalle location
• For rural areas, provide detailed directions with a physical address

If you’re unsure whether your address is deliverable, please call us at (519) 564-3025 before ordering.

*Address Verification:*

Please double-check all delivery information before submitting your order.

*If an address is incorrect:*

• A $15.00 redelivery fee will apply
• The redelivery will be scheduled for the next available delivery slot
• If the recipient has moved with no forwarding address, a refund minus the delivery fee will be issued

*Refused Deliveries:*

• If a recipient refuses delivery, no refund will be issued
• We’ll attempt to contact you for alternate instructions

*How to Avoid Issues:*

• Confirm the recipient’s current address before ordering
• Include apartment/unit numbers and buzzer codes
• Provide a phone number for the recipient

*Cancellation Timeframes:*

• More than 24 hours before delivery: Full refund
• 12-24 hours before delivery: 75% refund (25% restocking fee)
• Less than 12 hours before delivery: 50% refund
• Same-day orders: No refund once arrangement is prepared

*How to Cancel:*

• Call us at (519) 564-3025
• Email blumzfloralboutique@gmail.com with your order number

*Modifications:*

• Changes to delivery date, address, or card message can be made free of charge up to 24 hours before scheduled delivery
• Changes within 24 hours may incur a $10 modification fee

*Holiday Orders:*

• Valentine’s Day & Mother’s Day orders must be cancelled 48 hours in advance for any refund

*Why We May Contact the Recipient:*
To ensure successful delivery, we may need to contact the recipient:

• If no one is home upon delivery attempt
• If access to a building or gated community requires a code
• If the address appears incomplete or incorrect
• For delivery to hospitals (to confirm room number)

*What We Tell Them:*

• We identify ourselves as a “delivery service”
• We do not reveal the sender’s name or occasion
• We only request delivery logistics information

*How to Prevent Contact:*
If the delivery is a surprise and you prefer we don’t contact the recipient:

• Include a note in your order specifying “Do not contact recipient”
• Provide a secondary contact number we can call instead
• Indicate if we should leave the arrangement at the door

*When No One is Home:*
If the recipient is not available, our driver will:

1. Look for a safe, sheltered location (porch, covered area)
2. Leave the arrangement protected from weather and direct sunlight
3. Take a photo as proof of delivery (when possible)
4. Leave a door tag notification

*Important:*

• Blumz Floral is not responsible for theft, weather damage, or pet interference after delivery
• Perishable items (chocolate, plants) may be affected by extreme temperatures
• For valuable orders, we recommend requiring a signature

*Delivery Instructions:*
You can specify preferences in your order notes:

• “Leave at back door”
• “Ring doorbell and leave”
• “Deliver to neighbor at [address] if not home”
• “Do not leave unattended — redeliver”

*Card Message Guidelines:*
All arrangements include a free gift card with your personalized message.

Character Limit: 200 characters maximum

• Messages are printed exactly as entered
• Please double-check spelling and grammar before submitting
• Emojis may not print correctly

*What’s Included:*

• Your message
• Sender’s name (as you enter it)
• No prices or order details are included

*Special Requests:*

• For longer messages, request an upgraded card (+$3.00)
• Blank cards are available upon request
• Sympathy and funeral orders can include ribbon messaging

*Privacy:*

• We never read or share card messages
• Messages are printed automatically from your order

If you forgot to include a message or need to make changes, contact us within 2 hours of placing your order.